RETURNS & EXCHANGES
Online returns are easy. If for any reason you are unhappy with an item that you purchased from Evolve Clothing Gallery you may return it within 10 days of receiving the item for either an exchange or an online store credit. All returns must be authorized by phone, 1-917-403-3351, or email: email@example.com. Returns must be received within 10 days of you receiving your order. All products returned must be in original unused condition, without any tags removed in original packaging. Products and packaging returned damaged, worn or altered may not be accepted and may be sent back to the customer. All charges related to shipping are your responsibility and are non-refundable. Payment of duty and tax charges is still the responsibility of the customer (where applicable). Returns are eligible only for online store credit. Select items are not eligible for online/store credit returns, including but not limited to all purchases made with online credit, jewelry, and eyewear. All items sold at a discounted price will be considered as final sale. All returns and exchanges must be accompanied by a receipt. Evolve Clothing Gallery reserves the right to refuse any returns at any time. All canceled or exchange orders are subject to a restocking fee.
SHIPPING & HANDLING
All Continental U.S. orders placed Monday – Friday are subject to a 24 - 48 hour processing time. If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays). No International Shipping.
Shipping Fees are based upon price range, weight, and location.
Free Domestic ground shipping is available on orders $150.00 and over. Express shipping is available at an additional cost.
We are not responsible for shipping delays by carrier.
Due to the High Value of some of our products, a delivery signature will be required on all packages.
Failed Delivery/Return to Sender
If your package can not be delivered due to given incorrect shipping address and/or phone number, the package will be returned to us at the customer's expense.
If the receiver is absent for all delivery attempts, the package may be held at the local shipping company's center for pickup. If the customer fails to pick up the package for any reason, the package may be returned to us at the customer's expense.
Lost shipments and stolen packages from doorsteps/mailboxes are not the responsibility of Evolve Clothing Gallery and claims must be made by the customer to the appropriate carrier.
If you receive your package and it is damaged or opened, Please take a photo before checking the contents inside. Please submit a claim to the carrier used to ship your order.
We are not responsible for orders once they leave our store/warehouse. We provide tracking numbers for all orders, any delivery issues (including but not limited to stolen, misplaced, or damaged packages) should be addressed to the shipping service used for that order.
We reserve the right to cancel any order at anytime.